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PATIENT NON-DISCRIMINATION POLICY


 

PURPOSE: 

To ensure that all patients and visitors of Calvary Medical Clinic are treated with equality, in a welcoming, non-discriminatory manner, consistent with applicable state and federal laws.

SCOPE:

This policy applies to all members of Calvary Medical Clinic workforce, including employees, medical staff members, contracted services providers, and volunteers, and to all vendors, representatives, and any other individuals providing services to or on behalf of Calvary Medical Clinic (“Clinic Personnel”).

POLICY:

Calvary Medical Clinic is dedicated to provided services to patients and welcoming visitors in a manner that respects, protects, and promotes patient rights.

  1. Clinic Personnel will treat all patients and visitors receiving services from or participating in other programs of Calvary Medical Clinic and its affiliated clinics with equality in a welcoming manner that is free from discrimination based on age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, or any other basis prohibited by federal, state or local law.
  2. Clinic Personnel will inform patients of the availability of and make reasonable accommodations for patients consistent with federal and state requirements. For example, language interpretation services, will be made available for non-English speaking patients and sign language interpretation will be made available for hearing impaired patients.
  3. Clinic Personnel will afford visitation rights to patients free from discrimination based on age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, or another other basis prohibited by federal, state or local law and will ensure that visitors receive equal visitation privileges consistent with patient preference.
  4. Any person who believes that he, she, or another person has been subjected to discrimination which is not permitted by this Policy, may file a complaint using Calvary Medical Clinic’s complaint and grievance procedure.
  5. Clinic Personnel are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint, or cooperates in an investigation of discrimination or other proceeding under federal, state and local anti-discrimination law.

PROCEDURE:

  1. Calvary Medical Clinic’s General Manager/Patient Advocate or designee is responsible for coordinating compliance with this Policy, including giving notice to and training all Clinic Personnel on this Policy.
  2. Clinic Personnel will determine eligibility for and provide services, financial aid, and other benefits to all patients in a similar manner, without subjecting any individual to separate or different treatment on the based on age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, or any other basis prohibited by federal, state or local law.
  3. Clinic Personnel will provide notices to patient regarding this Non-discrimination Policy and Calvary Medical Clinic’s commitment to proving access to and the provision of services in a welcoming, non-discriminatory manner.
  4. At the time patients are notified of their patient rights through the Patient Handbook, Clinic Personnel will also inform each patient, or the patient’s support person , including the patient’s attorney in fact, when appropriate, of the visitation rights, including any clinical restriction on those rights, and the patient’s right, subject to the patient’s consent, to receive visitors whom the patient designates, free of discrimination based upon age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, or any other basis prohibited by federal, state or local law. Such visitors include a spouse, state registered domestic partner (including same-sex state registered domestic partner), another family member, friend, or a legal representative of the patient, such as an attorney-in-fact.  Clinic Personnel will also notify patients of their rights to withdraw or deny such consent at any time.  Clinic Personnel will afford such visitors equal visitation privileges consistent with the patient’s preference.
  5. Any Clinic Personnel receiving a patient or visitor discrimination complaint will advise the complaining individual that he or she may report the problem to the Clinic’s General Manager and file a complaint without fear of retaliation.
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